Privacy Policy

Privacy Policy

  1. OUR VIEW OF PERSONAL INFORMATION PROTECTION

The protection of your personal information is of great importance to TeMa Techonogies and Materials S.r.l. (“TeMa”, or “we”, “us” or “our”) and its affiliated companies like Tema South Africa (Pty) Ltd. (TeMa and its affiliates jointly referred to as IWIS). This privacy policy (the “Privacy Policy”) therefore intends to inform you about how TeMa collects, uses, and shares your personal information. 
We handle this personal information in accordance with applicable laws, regulations, and guidelines on the protection of personal information, and in accordance with generally accepted norms and rules regarding the same. 
You are not required by laws and regulations to provide your personal information to us. However, please note that if you elect not to provide your personal information to us, we may not be able to provide you with our services. Please be aware that, where we handle your personal information based on your consent, you are entitled to withdraw your consent at any time, although such withdrawal will not affect the lawfulness of our handling of your personal information based on your consent before the withdrawal.

  1. PURPOSE OF OUR USE OF YOUR PERSONAL INFORMATION

We will use your personal information only to the extent necessary to achieve the following purposes:

  1. (1) To provide products or services;
  2. (2) To provide information on products or services;
  3. (3) To send out TeMa’s advertising messages; and
  4. (4) To respond to your inquiries, etc.
  1. THE TYPES OF PERSONAL INFORMATION, ETC., WE OBTAIN THROUGH OUR WEBSITE

When you access our website on your device, our server automatically collects certain browser- or device-generated information (so-called “server log files”) including the followings:

  • date and time of access
  • duration of visit
  • your operating system
  • volume of data sent
  • type of access
  • IP address
  • domain name
  • browser information including version and language setting

The collected information will be analyzed without identifying the individuals who provided the information. This information is used only for the purposes of providing services on the websites, increasing customer satisfaction, and ensuring proper technical operation so that we can investigate and eliminate malfunctions.
Through the contact forms that you can fill out on our websites to provide a question or comment, we collect the following personal information:

  • your name
  • your e-mail address
  • the content of your message
  • the company you are working for and the department
  • your address or the address of the company you are working for
  • your phone number
  • date and time of your message
  • IP-address

The collected personal information will not be disclosed to external third parties. We only use this personal information to reply to your enquiry as soon as possible. Otherwise, we will only use it if we have received your specific consent. 
In addition, our websites use cookies. To learn more about cookies, please refer to our separate Cookie Policy.

  1. THE RETENTION PERIOD OF YOUR PERSONAL INFORMATION

We will manage your personal information only for the period necessary to comply with our relevant legal obligations and to conduct our proper business operations.

  1. HOW DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your personal information with other affiliated companies of the IWIS group listed below, within the scope of the purposes for such joint utilization stipulated below.

Personal information that may be jointly shared:

  • your name
  • your e-mail address
  • the content of your message
  • the company you are working for and the department
  • your address or the address of the company you are working for
  • your phone number
  • date and time of your message

Companies that your personal information may be shared with:

We will share your personal information mainly with the affiliated companies of the IWIS group: www.iwisholding.com

Purposes of sharing your personal information:

  • To handle customer inquiries appropriately;
  • To provide customers with information regarding our products and services in connection with our business operation; and
  • For research and development of new products and services

Name or appellation of the entity responsible for maintaining the shared personal information:

Tema South Africa (Pty) Ltd.

  1. PROVISION OF PERSONAL INFORMATION TO THIRD PARTIES

As a rule, personal information shall not be automatically disclosed to third parties, except where it is shared as described above. However, if we are compelled by laws and regulations, litigation and legal processes within or outside of your country of residence, or requests from the public and governmental authorities, and/or if we determine that the disclosure is necessary or appropriate for the purposes of national security, law enforcement, or other issues of public importance, it may be necessary for us to disclose your personal information.
In addition, we may disclose your personal information if we determine in good faith that the disclosure is reasonably necessary to protect our rights and interests and to pursue available remedies, to enforce our terms and conditions, to investigate fraud, or to protect our operations or users.

  1. SECURITY MEASURES

We handle your personal information in a manner that appropriately ensures its security (including protection against unauthorised or unlawful handling, accidental loss, destruction, or damage). Moreover, we use appropriate technical or organisational measures designed to protect your personal information effectively, and we integrate the protection measures into our company regulations to achieve this level of protection. 
For example, our websites are cryptographically secured using Secure Socket Layer-encryption (SSL). This ensures a safe and secure data transfer between the browser and the server, so if your browser is not compatible with SSL-encryption technology, please download the latest compatible browser. If the address starts with “https://”, it indicates that a website is using the SSL-encryption technology.
We will retain your personal information for a period necessary to fulfill the purposes specified in this Privacy Policy, unless a longer retention period is required or permitted by laws and regulations.

  1. NOTIFICATION OF INFRINGEMENT OF PERSONAL INFORMATION

In case of a breach of security where your personal information is transmitted externally, stored, or otherwise handled due to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access thereto, we have mechanisms and company regulations in place to identify and investigate the event promptly. Depending on the outcome of our assessment, if an incident such as a leakage occurs, we will take appropriate actions under the circumstance, such as making reports to the supervisory authorities and contacting the individuals who may be affected.

  1. CUSTOMERS REQUESTS RELATED TO PERSONAL INFORMATION

With respect to your personal information collected by TeMa | Technologies and Materials, you may request the following items to the extent permitted under applicable laws and regulations. If you wish to request any of the following items, please contact the contact persons in Section 13 of this Privacy Policy. TeMa will consider your request based on applicable laws and regulations and will respond appropriately.

  1. Access to your personal information: You have the right to obtain from us a confirmation as to whether or not your personal information is being handled, and, where that is the case, you can request a disclosure of the personal information and certain related information such as the purpose of the handling and the categories of personal information in question.
  2. Correction and deletion of your personal information: If you are of the view that the personal information about you is not accurate, you can make a request to TeMa for the correction, addition, or deletion of the personal information.
  3. Suspension of use and erasure of your personal information: When TeMa illegally handles your personal information, you can request TeMa to suspend its use of the personal information, or to erase your personal information.
  4. Petition to supervisory authorities: When TeMa does not act in good faith, you can file a complaint against us with the relevant supervisory authorities.
  1. PERSONAL INFORMATION OF CHILDREN

As a rule, we do not knowingly collect and handle information on children in connection with our business operations. However, if we become aware that we have collected and handled information from a child, we will respond appropriately in accordance with applicable laws and regulations.

  1. LINKS TO OTHER WEBSITES AND THIRD PARTY SERVICES

We may provide hypertext links from IWIS group’s websites to third-party websites or Internet sources, as shown below for illustration purpose. Since we have not examined the privacy policies of third parties and specific content at each link, we cannot be held liable for the content. Please read carefully the respective privacy policies to find out how they collect and handle your personal information.

Google Maps (an example)
On certain individual webpages of our Websites, we use the Google Maps API provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). This service lets us show you where our offices are located for your easy access.

When Google Maps is embedded in a webpage, your IP address is transmitted directly to Google as soon as you visit the webpage, and a cookie is stored. You can obtain information about, and opt out of, data handling by Google anytime at: http://policies.google.com/privacy?hl=en&gl=de .

If you do not agree to have your data transmitted to Google when using Google Maps in the future, you also have the option to disable the Google Maps web service completely by turning off JavaScript on your browser. This will fully disable the display of Google Maps on the websites.

  1. UPDATES TO THE PRIVACY POLICY

We shall observe all applicable laws, regulations, guidelines and any other standards related to our handling of personal information, and shall periodically review and improve this Privacy Policy. Any changes to the Privacy Policy will become effective upon the posting of the revised Privacy Policy on the Websites.

  1. CONTACT

If you have any questions regarding personal information handled by us, please contact our personal information protection staff: info@temasouthafrica.com

 

Cookie Policy

PLEASE READ THIS COOKIE POLICY CAREFULLY


1. WHAT IS A COOKIE?

Cookies are text files containing small amounts of information which will be downloaded to your device upon your visit to a website. Thereafter, cookies are sent back to the originating website on each subsequent visit, or to another website that recognizes that specific cookie. Cookies are beneficial because they allow a website to recognize a user’s device. More information about cookies can be found at: www.allaboutcookies.org
Cookies have many different functions, such as enabling you to navigate between pages efficiently, recognizing your preferences, and improving the overall user experience. They can also help to make sure that advertisements you see online are more relevant to your own interests.
More information about cookies can be found at www.allaboutcookies.org.


2. PURPOSES OF TEMA’S USE OF COOKIES

On this website, cookies are utilized so that your overall browsing experience will be enhanced. We also use cookies to measure the performance of our website and the ways in which visitors navigate their way around. No personally identifiable information is collected by the cookies on this website.
In the following section, we provide more information on how to disable or enable these cookies and the impact of doing so on your browsing experience.


3. TYPES OF COOKIES USED BY TEMA

Two types of cookies may be used on our website: "session cookies" and "persistent cookies". Session cookies are temporary cookies that remain on your device until you leave the Site. A persistent cookie remains on your device for much longer or until you manually delete it (how long the cookie remains on your device will depend on the duration or "lifetime" of the specific cookie).

Third Party Cookies
We also use a number of suppliers who may also set cookies on your device on our behalf when you visit our Sites. Setting these cookies allows them to deliver the services they are providing. If you would like more information about these cookies, as well as information about how to opt-out of receiving such cookies, please see their privacy policies.

Cookies Used to Measure and Assess the Website Usages 
Google Analytics


4. DISABLING OR ENABLING COOKIES

(1) Disabling All Cookies 
You can accept or decline cookies by changing the settings of your browser. However, you will not be able to use all the interactive features of this website if cookies are disabled.
For more information regarding browsers commonly used and how to change the settings for cookies, please refer to the links below:

(2) Disabling Individual Cookies Selected
The link below explains how you can halt the provision of information to certain tools. Please keep in mind, however, that if you elect to delete the information related to the cookies, your use of the products and/or services provided by the company may be restricted.


5. CONTACT

If you have any questions about this Cookie Policy, please contact info@temasouthafrica.com

 

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